A plumbing leak: what to do first

Prioritize a safe location

Avoid standing water near electrical equipment. If you can safely reach a known water shutoff, stopping the supply may limit an active plumbing leak. If conditions are unsafe, move away and contact emergency help as appropriate.

Stop adding water

Avoid using fixtures that are backing up or leaking. Keep people away from the affected area and do not open electrical or gas components to investigate.

Describe the situation

Call with your address, whether water is still flowing, the affected fixtures, and whether a shutoff has been used. Confirm availability and the next step directly.